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Shipping Policies:

Shipping Across the Continent
NO problem! We ship to wherever you are and for less than you might think. We have negotiated super low rates with most freight companies. Please read shipping methods and shipping policies below.
  • STANDARD SHIPPING DETAILS
    This is a Standard Freight-Line shipment with curbside delivery - without a lift gate. This means that once the machine has arrived at the local freight terminal the customer will be contacted by the freight company to set up an appointment for the delivery. On average, shipping times are about 2-4 business days. Weather and other uncontrollable circumstances can cause delay.  Once we have confirmation that this unit has shipped, we will forward the tracking information so you can proactively schedule a delivery time.


  • LIFTGATE SHIPMENT DETAILS
    This is a Standard Freight-Line shipment with curbside delivery, with a lift gate. This means that once the machine has arrived at the local freight terminal the customer will be contacted by the freight company to set up an appointment for the delivery. On average, shipping times are about 2-4 business days. The driver is required to get the machine under cover as long as there are no stairs to negotiate. Once we have confirmation that this unit has shipped, we will forward the tracking information so you can proactively schedule a delivery time.


  • Home Delivery
    The driver will deliver to your front door or garage. This method is the most expensive way to ship.

  • To Freight Terminal Near You
    The merchandise will be shipped to  the nearest freight terminal and held there for pick up. The most economical way  to ship.

  • To A Business With Loading Dock Or Fork Lift
    This method of shipping of your pellet stove products  is also the most economical way to ship - like the freight terminal method.

  • OBVIOUS SHIPPING DAMAGE
    At the time of delivery if you receive a product that has obvious shipping damage, make sure that you let the driver know and mark the damage on the waybill before you sign it. If you sign the documents without any notes of damage, the freight company will be clear an dyou will have no recourse.

  • CONCEALED DAMAGE
    Occasionally products are damaged in shipment that is not noticed at the time of delivery. You should immediately inspect the product for shipping damage and contact us within 36 hours of delivery to report the damage. If you do not contact us within the 36 hour time-frame, you will be responsible for filing a claim with the shipping company, and The PelletStoveStore, will not be held liable for any damage to the unit.







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