STANDARD SHIPPING DETAILS
This is a Standard Freight-Line shipment with curbside delivery - without a lift gate. This means that once the machine has arrived at the local freight terminal the customer will be contacted by the freight company to set up an appointment for the delivery. On average, shipping times are about 2-4 business days. Weather and other uncontrollable circumstances can cause delay. Once we have confirmation that this unit has shipped, we will forward the tracking information, so you can proactively schedule a delivery time.

LIFTGATE SHIPMENT DETAILS
This is a Standard Freight-Line shipment with curbside delivery, with a lift gate. This means that once the machine has arrived at the local freight terminal the customer will be contacted by the freight company to set up an appointment for the delivery. On average, shipping times are about 2-4 business days. The driver is required to get the machine under cover as long as there are no stairs to negotiate. Once we have confirmation that this unit has shipped, we will forward the tracking information so you can proactively schedule a delivery time.

Home Delivery
The driver will deliver to your front door or garage. This method is the most expensive way to ship.

To Freight Terminal Near You
The merchandise will be shipped to the nearest freight terminal and held there for pick up. The most economical way to ship.

To A Business With Loading Dock Or Fork Lift
This method of shipping of your pellet stove products is also the most economical way to ship - like the freight terminal method.

OBVIOUS SHIPPING DAMAGE
At the time of delivery if you receive a product that has obvious shipping damage, make sure that you let the driver know and mark the damage on the waybill before you sign it. If you sign the documents without any notes of damage, the freight company will be clear an dyou will have no recourse.

CONCEALED DAMAGE
Occasionally products are damaged in shipment that is not noticed at the time of delivery. You should immediately inspect the product for shipping damage and contact us within 36 hours of delivery to report the damage. If you do not contact us within the 36 hour time-frame, you will be responsible for filing a claim with the shipping company, and The PelletStoveStore, will not be held liable for any damage to the unit.